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New CBTC Digital Banking FAQ

We're here to help with any questions about our January 10th upgrade.

If you would like to discuss anything further, contact us at 1.888.518.7053 or send us a message through the link below.
  • You will log in with your existing username and password. 
  • You will also be asked to provide a phone number in order to set up Two-Factor Authentication to help safeguard your account.
For security reasons, the “forgot password” function will not work for your initial log on to the new platform. If you have forgotten your username and/or password, please contact us at 1.888.518.7053 to have it reset.

Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information when users provide two distinct form of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:

1. Text message to the mobile phone entered,

2. Automated phone call to phone number entered, or

3. Authenticator App (download the Authy app here(Opens in a new Window)).

** If you are banking from outside the USA, you will be required to download Authy or another 3rd party authentication app in order to receive a text verification code.

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
Yes, your username and password will stay the same. 
  • We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox, or Safari*. 
  • Microsoft Internet Explorer is not a supported browser and you may be denied access to the platform.
  • To download the latest browsers, click the links below:
*Safari is not available for Windows access. To find out more information, visit: https://support.apple.com/en-us/HT204416
If do you not automatically see your accounts upon login, please refresh the page or log out and log back in. If you do not still see your accounts listed on the dashboard, please call 1.888.518.7053 for further assistance.














We're here to help with any questions about our January 10th upgrade.

If you would like to discuss anything further, contact us at 1.888.518.7053 or send us a message through the link below.
  • If you go to our existing app, it will automatically prompt you to download the new version, named “Commercial Bank and Trust Company”
  • Note, the first time you log in, you will need to enter your existing credentials and you will not be able to log in using biometrics until you have successfully logged on to the new app. 
  • You will also be asked to provide a phone number (mobile or landline) in order to set up Two-Factor Authentication to help safeguard your account.
Biometrics will not work for your initial log in to the app. Please be sure you know your username and password prior to conversion so you can log in. Once you successfully log in, you can turn on biometric access again.
For security reasons, the “forgot password” function will not work for your initial log on to the new platform. If you have forgotten your username and/or password, please contact us at 1.888.518.7053 to have it reset.
Yes, the Apple app will be available on the App Store(Opens in a new Window) and the Android app will be available on Google Play(Opens in a new Window).
Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.
Yes, we'll bring over all of the transactions you see in your current banking experience.
Your Mobile Deposit enrollment will continue with no need to enroll again.
If do you not automatically see your accounts upon login, please refresh the page or log out and log back in. If you do not still see your accounts listed on the dashboard, please call your 1.888.518.7053 for further assistance.


















We're here to help with any questions about our January 10th upgrade.

If you would like to discuss anything further, contact us at 1.888.518.7053 or send us a message through the link below.
  • Yes, we'll bring over all of the transactions you see in your current banking experience. 
  • If you use bill pay, your existing bill payments and payees will automatically appear in the new system. 
Yes, all scheduled payments and bill payees will continue to be available.
All scheduled and recurring transfers between Commercial Bank and Trust Company accounts will continue.
Your electronic statement preferences are carried over, no need to enroll again. If you'd like to sign up for electronic statements, you can sign up by clicking into any account in the new online and mobile banking and get started.
Unfortunately, this is one item that won't transfer. You will need to re-enter them in the new platform starting January 10th.

Yes!  If you are enrolled in electronic statements, all of your digital documents will be available to you in CBTC Digital Banking.  If you are not currently enrolled and you would like to view electronic documents, please follow the e-statement user guide for step-by-step instructions on enrollment.




























































Still have questions? Contact us for additional help.