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Contact Us

Let us know what you need. We're ready to help.

What's on your mind? Whether it's a lost debit card, future travel plans, or questions about your account, we're eager to assist you. How should you contact us? Any way that's comfortable for you. Listed below are addresses, important phone numbers, and our email address.

Corporate Office

  • Address: Commercial Bank & Trust Company, P.O. Box 1000, Paris, TN 38242
  • Phone: 731-642-3341 or 800-273-8889
  • Hours: Monday through Friday, 8am to 5pm

Customer Service Call Center

  • Phone: 888-518-7053 or 731-641-9440
  • Hours: Monday through Friday, 8am to 5pm

Email

  • Contact us at info@cbtcnet.com
  • Please do not include any account numbers, Social Security numbers, or any sensitive personal financial information in your emails to us. Information you submit via email is not encrypted and can potentially be read by others.

Travel Notification

  • Please let us know if you are planning to travel abroad. We will make certain that you won't miss a beat and are able to use your Mastercard Debit card without interruption. Read more about our travel tips

Lost/Stolen Card

  • The best way to protect your finances is to contact us immediately if our Mastercard debit card is lost or stolen. During normal business hours, call 800-523-4175.
  • To return a call from our Debit Transaction Review Board, please call 800-622-1361 or 800-327-8622

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